Thursday 4 December 2014

State Bank of India- Is RTI Act a Myth or Reality

CPIO, State Bank of India, University of Delhi, Delhi         











Seeking information  under RTI Act 2005 in respect of SMS Alert Services for my SN A/c  no. xx xx xx xxxxx  held at SBI, Hindu College, Delhi University, Delhi, IFSC:SBIN0010433


S.NO
Quarter during 1st October 2013 till date
Total no. of credit and debit transections
No. of SMS Alerts
Amount deducted on a/c of SMS Alert Services (Rs.)
Date on which SMS Alert Service charges deducted from a/c.
1
Quarter ending 31st December 2013




2
Quarter ending 31st March 2014




3
Quarter ending 30th June 2013




4
Quarter ending 30th September 2014




Note: The Quarter period has been taken as per standard norms being followed in general. In case SBI follows different norms for the quarter period, the same may be changed accordingly.

Response of SBI addressed to CPIO, SBI vide letter No. BM/HC/2014-15/95 dtd. 15/09/2014 with a copy addressed to Applicant
"
RIGHT TO INFORMATION
RTI ID. 20/2014-15
APPLICANT : SH. S.K.VIRMANI

With reference to your letter No- DZO-1/R-4/RTI/40 Dated 04.09.2014, we forwarding herewith information as requirement in the above letter to you as well as to Shri S.K. Virmani (copy enclosed) for ready reference.

S.NO
Quarter during 1st October 2013 till date
Total no. of credit and debit transections
No. of SMS Alerts
Amount deducted on a/c of SMS Alert Services (Rs.)
Date on which SMS Alert Service charges deducted from a/c.
1
Quarter ending 31st December 2013


15
28/12/2013
2
Quarter ending 31st March 2014


15
22/03/2014
3*
Quarter ending 30th June 2014
1
1
15
24/06/2014
4
Quarter ending 30th September 2014





*Rs. 60/- (Rs. Sixty only ) credit in his account in connection of SMS charges returned on 07/04/2014

-          State Bank of India, Hindu College Branch, Delhi-110 007



CPIO, State Bank fo India (SBI) response vide CPIO Letter No. DZO-I/R-4/RTI/93 dtd. 25/09/2014 based on the above information supplied by the concerned branch to the CPIO 

"

RIGHT TO INFORMATION ACT, 2005       
RTI ID, 20/2014-15
APPLICANT: SH. S.K.VIRMANI
BRANCH: HINDU

Please refer to your application dated 28/08/2014, seeking information under Right to information Act, 2005 received in Delhi University branch on 28/08/2014 and this office on 01/09/2014. In this connection, our Hindu College branch has advise us as under:
1.         The information sought by you in the desired format is as under:
S.no
Quarter during 1st October 2013 till date
Total No. of credit and debit transection
No. of SMS alerts
Amount deducted on a/c of SMS Alerts Services (Rs.)
Date on which SMS Alerts Service charges deducted from a/c
1
Quarter ending 31stDecmeber 2013
2
2
15
28/12/2013
2
Quarter ending 31st March 2014
2
2
15
22/03/2014
3
Quarter ending 30th June 2013
2
2
15
29/06/2013

Quarter ending 30th June 2014
3
3
15
24/06/2014
4
Quarter September 2014ending 30th
                                         No entry till 25/09/2014


Analysis: Based on the following facts, CPIO had furnished a wrong information making joke of RTI Act 2005.  The objective of supplying wrong information seems to cover unfair trade practices (UTP) by State Bank of India (SBI) for charging SMS Alert Fee in violation of RBI and Ministry of Finance order.

1. While SBI, Hindu College branch state that there is only one transaction, how CPIO stated total transaction to be 9. Even though assuming 9 transactions, s it that the 9 SMS cost to the consumer Rs. 60/-.
2. Even though assuming to be just one transaction, SBI, Hindu College stated deducting Rs.60/- for one transaction during the above period.

In both the assumptions, SBI seems to be adapting to unfair trade practices.

( To read more on unfair trade practices for charging SMS alert fee, please read http://jagograhak.blogspot.in/2014/08/unethical-business-revenue-by-banks-on.html )

Is it RTI Act 2005 a Myth or Reality for State Bank of India ( SBI ) ?

 

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